Privacy & Data Protection

 

Last Updated: 18 May 2026

This Privacy Policy explains how Sillistrations collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our services.

We are committed to handling personal information lawfully, fairly, and transparently in accordance with applicable UK data protection laws.

1. Business Information

This website is operated by Sillistrations Ltd, trading as Sillistrations.

Company Number: 16536164
Registered Office: 5 Buchanan Drive, Luton, LU2 0RS, United Kingdom
Email: support@sillistrations.store
Phone: +44 1582 879511

2. Personal Information We Collect

We collect personal information that is necessary to operate our website, process orders, provide customer support, and comply with legal obligations.

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details, including products purchased and order history
  • Payment confirmation details
  • Customer service messages and return or refund requests
  • IP address, browser type, device information, and website usage data
  • Marketing preferences, where you choose to subscribe to marketing communications

We do not intentionally collect more personal information than is necessary for the purposes explained in this Privacy Policy.

3. How We Collect Personal Information

We may collect personal information when you:

  • Visit or browse our website
  • Place an order through our website
  • Create or use a customer account, where available
  • Contact us by email, phone, or contact form
  • Request a return, refund, replacement, or delivery support
  • Subscribe to marketing emails, where available
  • Interact with cookies or similar technologies on our website

4. How We Use Personal Information

We use personal information for the following purposes:

  • To process and fulfil customer orders
  • To take payment and confirm payment status
  • To arrange delivery and provide shipping updates
  • To provide customer support
  • To process returns, refunds, cancellations, and complaints
  • To prevent fraud, misuse, and unauthorised activity
  • To maintain business, tax, accounting, and legal records
  • To improve our website, products, and customer experience
  • To send service-related messages about orders, deliveries, returns, or account activity
  • To send marketing communications where you have consented or where permitted by law

5. Lawful Bases for Processing

We process personal information only where we have a lawful basis to do so. Depending on the situation, our lawful bases may include:

  • Contract: to process orders, deliver products, provide customer support, and handle returns or refunds.
  • Legal obligation: to comply with tax, accounting, consumer protection, and other legal requirements.
  • Legitimate interests: to operate and improve our business, prevent fraud, protect our website, and respond to customer enquiries.
  • Consent: for marketing emails and non-essential cookies where consent is required.

6. Payment Information

Payments made through our website are processed securely by our payment service providers.

We do not store full payment card details on our own systems. Payment information is handled by secure third-party payment providers in accordance with their own security and privacy practices.

7. Sharing Personal Information

We share personal information only where necessary to operate our store, provide our services, comply with legal obligations, or protect our business.

We may share personal information with:

  • Website and ecommerce platform providers
  • Payment processors and fraud-prevention providers
  • Delivery carriers and fulfilment partners
  • Customer support, email, and communication service providers
  • Analytics and website performance providers, where used
  • Advertising or marketing platforms, where used and permitted
  • Professional advisers, such as accountants or legal advisers
  • Regulators, law enforcement, courts, or public authorities where required by law

Delivery carriers may include Royal Mail, Evri, DPD, UPS, or another suitable UK carrier, depending on the order and delivery location.

We do not sell customers’ personal information.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, support checkout functionality, improve website performance, and understand how visitors use our website.

Some cookies are essential for the website to function properly, such as cookies used for shopping cart, checkout, security, and site operation.

We may also use analytics, performance, or advertising cookies where enabled and where permitted by law. Where required, non-essential cookies are used only after consent has been obtained.

You can manage cookies through your browser settings. Where a cookie preference tool is available on our website, you can also use it to manage your cookie choices.

9. Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address to send updates about products, offers, or store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@sillistrations.store.

We will still send service-related messages where necessary, such as order confirmations, delivery updates, return updates, or important account information.

10. Data Retention

We keep personal information only for as long as necessary for the purposes explained in this Privacy Policy, including to fulfil orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.

Order and transaction records may be kept for up to 6 years where required for tax, accounting, legal, or dispute-resolution purposes.

Customer support messages are kept only for as long as reasonably necessary to resolve the issue and maintain appropriate business records.

Marketing preferences are kept until you unsubscribe, withdraw consent, or ask us to remove your details, subject to any legal or record-keeping requirements.

11. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards where required by applicable data protection law, such as recognised transfer mechanisms or contractual protections.

12. Data Security

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic storage method can be guaranteed to be completely secure. Customers are responsible for keeping their account login details secure where customer accounts are available.

13. Your Data Protection Rights

Under applicable UK data protection law, you may have rights in relation to your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to processing in certain circumstances
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent
  • The right to complain to the UK Information Commissioner’s Office

To exercise your rights, please contact us at support@sillistrations.store.

We may need to verify your identity before responding to a request.

14. Children’s Privacy

Our website is intended for customers aged 18 or over. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data handling practices.

Any updates will be posted on this page. The updated version will apply from the date it is published on our website.

17. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details below:

Business Name: Sillistrations Ltd, trading as Sillistrations
Company Number: 16536164
Address: 5 Buchanan Drive, Luton, LU2 0RS, United Kingdom
Email: support@sillistrations.store
Phone: +44 1582 879511

Support Hours:
Monday – Friday
09:00 – 17:00 UK time

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.